You should get all agreements in writing, particularly since the collection industry has a high-turnover rate. Another collector might take over your account or your account might be sold to a third party. Be aware that even a written agreement might not be enforceable if your account is sold to another collection agency. But you should get all agreements in writing anyway as to protect yourself later on if you're sued. A good written agreement (1) sets forth all material terms and conditions; and (2) is signed by both parties; and (3) is dated.
Yes, it is very true to make sure to have written agreements always, instead of verbal agreements. Written agreements are protected and if anything does go wrong, there is proof right there, that shows the other party accepted the agreement and signed their signature. So, I agree completely and know for fact that written agreements are always better then verbal.
